Refund Policy
Return & Refund Policy – Bhoomika
At Bhoomika, we are committed to delivering fresh, healthy, and high-quality products to your doorstep. Since most of our products are food-based and perishable in nature, we follow a strict Return & Refund Policy to ensure product safety and customer satisfaction.
Eligibility for Returns
Perishable Products
Due to the perishable nature of our products, most food items are non-returnable unless they meet specific conditions mentioned below.
Returnable Items
We accept returns only for:
Incorrect product delivered
Damaged product received
Expired product delivered
Missing items in the package
These may qualify for return, replacement, or refund after verification by our support team.
Non-Returnable Items
We do not accept returns for:
Opened or partially used products
Products without original packaging or labels
Products damaged due to customer mishandling
Discounted or promotional items, unless defective
Conditions for Return
Returns are accepted only if:
Return request is raised within 24 hours of delivery
Product is unopened, unused, and in original packaging
All labels and seals are intact
Clear photos of the issue are provided
The package opening video is shared in case of damage claims
If these conditions are not met, Bhoomika reserves the right to reject the return request.
How to Initiate a Return
To request a return:
Contact Us
Please contact our support team within 24 hours of receiving your order.
Email:
Phone:
Provide Details
Please share:
Order Number
Brief description of the issue
Photos of the product and packaging
Package opening video (for damage claims)
Return Approval
Our team will verify your request and approve eligible returns.
Please do not send products back without prior approval.
Refund Process
Refund Eligibility
Refunds are provided only for approved returnable items and processed through the original payment method.
Refund Timeline
Refund processing: Within 7–10 business days after verification
Credit/Debit Cards: 5–7 business days, depending on your bank
UPI / Wallets: 2–3 business days after processing
Cancelled Orders
Orders can be cancelled before shipment for a full refund.
Once shipped, cancellation is not possible.
Replacement / Exchange Policy
If you receive:
Damaged products
Expired products
Wrong products
We may offer:
Replacement product (subject to availability)
or
Full refund if replacement is unavailable
Return Shipping Charges
If the issue is on our side
For defective, damaged, expired, or incorrect products, Bhoomika will cover the return shipping cost.
Customer-Initiated Returns
If the return does not qualify under our policy, return shipping charges must be borne by the customer.
Customer Support
For return, refund, or exchange-related queries, contact:
Bhoomika Foods
Email: bhoomikafoodcustomercare@gmail.com
Phone: +91 9747838697
Changes to This Policy
Bhoomika reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any changes will be updated on this page with the revised effective date.
Continued use of our services means acceptance of the updated policy.
